2002 Recap 

2002 Demographics | 2002 Exhibitors | 2002 Program | 2002 Sponsors

2002 Demographics

Technology purchases go through a multi-functional approval process. Division and department managers establish the need and evaluate and implement the recommended solution. CIOs, IT/IS directors and senior-level IT executives research, evaluate, recommend, purchase and implement the decision. CEOs, Presidents, CFOs and VPs approve the expenditure. TechDEC provides you access to all three groups.
 

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2002 Program

Thursday / September 12

9:00 am – 12:00 pm      Roundtable Discussions

Each 50-minute Roundtable Discussion includes a short presentation by a leading technology company followed by a moderated discussion allowing you to share ideas and get feedback about how applications are working, or not working, for you in the real world. Peer-to-peer learning is one of the best ways to find out what your industry colleagues are doing that maybe you should be.

1:00 am – 4:00 pm        Technology Demonstrations

Tough times call for no nonsense strategies and our Technology Demonstrations offer a look at insurance-related software and technology products presented firsthand by companies developing innovative solutions to technology dilemmas facing the insurance industry. Technology Demonstrations give you practical ideas to help you achieve your goals in today’s challenging environment.

4:00 pm – 6:30 pm        Welcome Reception & Exhibit Hall Grand Opening

Get your first look at our expanded exhibit hall, which also includes exhibitors participating in the ACE*SCLA Annual Conference and Exposition. Up to 175 claims product and service providers, and 50 TechDEC exhibitors take part in this kick-off event. It’s a great place for you to network with colleagues, preview cost-saving products & services and get a glimpse of new technologies.

Friday / September 13

9:00 am – 9:50 am        Keynote Address         

Keynote Address: Outsourcing, E-Commerce, and the Promise of the Internet
Speaker: Dennis Chookaszian, Retired Chairman & CEO – CNA Insurance
By using Web-based applications, virtual private networks, and third-party outsourcers, insurance companies may be headquartered in one place, but systems may be more spread out. This is good and bad. It’s more disaster resistant, but it can be difficult to manage. It allows greater flexibility with employees and vendors, but introduces a new set of security problems. How has “carrier sprawl” affected the IT department? Strategic thinking? Costs? Claims? And what’s next?

10:00 am – 10:45 am    General Session         

Opening General Session: Trends, Techniques & Technology Driving the Insurance Industry
Moderator/Speaker: Dennis Chookaszian, Retired Chairman & CEO – CNA Insurance
Speaker: Cathy Ellwood, Director of Corporate Strategy – Nationwide Insurance
Speaker: Judy Johnson, Vice President of Insurance Information Strategies – Meta Group
Speaker: Jeff Chookaszian, Engagement Manager, McKinsey & Company
Continuing the thoughts from the keynote, this session examines the effects of the Internet on insurance. How can it be used as a strategic tool? Which paths lead to the best ROI, and which are simply “toys”? What Internet technologies will most affect the insurance industry—wireless? Web services? Join some of the best minds in the business as they offer a compelling perspective on what’s next for insurance in an Internet world.

11:00 am – 11:30 am    Session

Streamlining the Process:Eliminating Costs from the Insurance Equation
Speaker: Cathy Ellwood, Director of Corporate Strategy – Nationwide Insurance
From sales call to quote and underwriting to binding, the process of creating a new insurance policy can be slow and circuitous. But in these days of instant messaging and 24-hour news, the insurance “supply chain” has to be faster. We’ll show you smart ways to implement the right technologies to please your customers—and not keep them waiting.

11:30 am – 12:00 pm    Session

Cutting Paper, Time, and Costs: Smart Document Management
Speaker: Charles Cornelio, Executive VP & CIO – Jefferson Pilot Financial
Insurance is a paper-based business and getting control of that paper means controlling costs involved in handling your reports, forms, requests, and correspondence. It’s more than just scanning forms—the right document management system integrates with your workflow and makes processes smoother and simpler. Here’s an objective view of what to look for and what to expect.

2:00 pm – 2:45 pm        Session Breakout

An ASP Case Study: Evaluation, Deployment, and ROI
Speaker: Henry Padilla, Senior Manager, Deloitte & Touche LLP
Application Service Providers (ASPs) have emerged as a viable business model for organizations looking for operational efficiencies and strategic advantages in today’s marketplace. Find out how a leading carrier evaluated the financial benefits of an ASP, explore the pros and cons of utilizing an ASP, discuss topics such as ROI, e-business strategy and process engineering, and review the gains made by a carrier after making this critical decision.

The Changing Roles of the CEO/CFO/CIO Leadership Team
Speaker: Bruce Milligan, Chairman, President, & CEO – Republic Group of Ins. Cos.
Speaker: Douglas W. Yenzer, CFO – Catholic Relief Insurance Company of America
Speaker: Craig Lowenthal, First VP & CIO – Hartford Financial Products
That old, gray CEO just ain’t what he used to be. Ditto for the rest of the executive management team. More than ever, technology is tied to an insurance company’s success or failure. And it’s no longer just a problem for IT—it’s a business and financial decision as well. How has the technology decisions process changed in the last few years, and where might it go? Your future depends on the answer.

3:00 pm – 4:00 pm        Session Breakout

Build vs. Buy vs. Outsource
Moderator: Mark O’Brien, VP of Client Services – Martino & Binzer
Speakers:

 Wayne Fell, President CEO, ARM, AIC – Member Insurance Company
Steve Canty, Sr. Vice President, Claims – Main Street America Group

When it’s time to implement new software, carriers are faced with a tough question: build it themselves (for the ultimate control), buy a product and have it customized (easy, but costly), or outsource the process (less control, fewer worries). In this lively, informative, and potentially contentious discussion, carriers who have tried each tact talk about what went right, what went wrong, and why they made the choice they did.

The High-Tech Claims Investigator

Speaker:  Dallas Dawley, Assistant Vice President, The Hartford

Up to 75 percent of a carrier’s costs come from one department: claims.  Sometimes fraud is easy to detect, but many times it’s not.  Technology to the rescue”  Hardware, software, tools, and techniques for investigating claims and detecting fraud can save you millions.  Unless you can afford to ignore the bottom line, don’t miss this session.

4:00 pm - 6:00 pm         Exhibit Hall Closing & Prize Giveaway

Add a little fun to your conference attendance by participating in our Exhibit Hall Game. Collect exhibitor and sponsor stamps on your game card during exhibit hall hours on Thursday evening and Friday to be eligible for prizes presented at the close of the conference. Just remember, you must be present to win! 

Saturday / September 14

9:15 am – 10:45 am      Session Breakout

Cost-Effective Approaches to Successfully Automating Back-Office Procedures

Speakers:
Peter Bryant, CEO, Clear Technology, Inc.
Lance Albright, VP & General Manager, CSC
Joe Clouse, VP Insurance Consulting e-Business, Mitchell International

To maximize underwriting performance, many insurers are either applying technology to eliminate back- office administration, or investing in productivity tools for back-office staff. But is that where the real ROI lies? It’s time to explore a new approach. This session will investigate a new method of achieving economies of scale by automating the highest value core manual work still done by people.

9:15 am – 10:00 am      Session Breakout

Managing Remote Workers: Across Town, Around the World, and On the Move
Speaker: Jim Fabrie, Senior Project Manager, — Allstate
With more employees on the road, more partners needing access to your back-end systems, and fewer people working nine to five, connecting everyone to the information they need is sometimes a tough nut to crack. Security, speed, and simplicity are the goals, but technologies and protocols stand in the way. Don’t despair—here you’ll find smart ways to deal with the nitty-gritty of far-flung workers.

10:00 am – 10:45 am    Session Breakout

The Healthy Heart: Best Practices for Your Policy Processing
Speaker: Cecilia Claudio, Senior VP & CIO – Farmers Insurance Group
Your policy-processing system is the heart of your technology infrastructure, so keeping it running and connected to the rest of your operation is crucial. Whether you’re looking to choose the right vendor, manage a relationship, implement a new system, or simply calculate the ROI of your plans, this is the place to get the information you need—and a good place to start your thinking.

11:00 am – 12:15 pm    Closing Session

Closing General Session: Smart Techniques for Picking the “Right” Tech
Speaker: Don West, VP of Client Services – State National Companies
Speaker: Cecilia Claudio, Senior VP & CIO – Farmers Insurance Group
Speaker: Glenn Headley, VP & CIO – Republic Group
Speaker: Judy Johnson, Vice President of Insurance Information Strategies – Meta Group
Anyone who’s bought a PC knows how quickly computers and software become obsolete. When you’re dealing with multi-million-dollar systems, though, the problem is a bit bigger. How do you know which technologies will bring you into the next decade and which will end up as the Betamax of the insurance-tech world? You don’t need a Magic 8-Ball; this panel of experts will help you sort the real winners from the smoke and mirrors.

12:20 pm          Grand Prize Giveaway

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2002 Exhibitors:

Agora INS AscendantOne Castek Delphi Technology, Inc. Duck Creek Technologies eAgency, Inc. ePolicy Solutions Fiserv PDS Fiserv SIS GenSource Hyperwave Information Management, Inc. IASA Iconixx ImageRIGHT Injury Sciences LLC INSTEC Insurity

KeyLink Solutions, Inc. National Underwriter Company, The OnBase by Hyland Software Optical Image Technology, Inc. Paylogix Prelude Software, Inc. QualCorp, Inc. Rebus Systems, Inc. Results International Systems, Inc. Selectica, Inc. Taliant Software, LLP Technology Decisions Magazine Titan Data Corporation Troveris Trumbull Services TyMetrix Valley Oak Systems, Inc. Xythos Software, Inc.

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2002 Sponsors

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Copyright © 2002 by The National Underwriter Company. All rights reserved.